Effective Date: 01 February 2026
1. Introduction
Welcome to Edapparambil Silks ("we", "our", "us"). We operate the website https://www.edapparambilsilks.com (the “Service”). This Privacy Policy explains how we collect, use, protect, and disclose information when you visit or make a purchase from our website.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. This policy should be read together with our Terms & Conditions.
2. Information We Collect
When you use our website or place an order, we may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
We may also automatically collect certain technical information such as IP address, browser type, pages visited, time spent on the site, device and operating system information.
3. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse website traffic. You may disable cookies through your browser settings; however, some features of the website may not function properly.
4. How We Use Your Information
- To process and fulfil orders
- To communicate order updates and service-related information
- To provide customer support
- To improve our website, products, and services
- To comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
5. Payments
All payments are processed securely through trusted third-party payment gateways. Edapparambil Silks does not store or process your card or banking details on its servers.
6. Sharing of Information
We may share limited personal information only with:
- Shipping and logistics partners for order delivery
- Payment gateway providers
- Service providers required to operate our website
These parties are authorised to use your information only to perform services on our behalf.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our policies.
9. Your Rights
You have the right to access, update, correct, or request deletion of your personal information, subject to applicable legal requirements. You may also opt out of promotional communications at any time.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: customercare@edapparambilsilks.com
